All consumer goods weighing less than 150lbs (70Kg) that can be legally imported into Zambia.

Yes, we do not place limit on how much you can order. For example if you find a novel or a music CD online at $1.00. That order can be placed. It would be subject to a shipping and handling fee. In addition small item requests may be shipped as a group weekly or biweekly based on the number of small items being processed by Dot Com Zambia.

Our policy at this moment in time is to source items that can be transported by air freight. Any larger item requests can evaluated on a case by case basis by contacting the Customer Relations Manager (sales@dczambia.com).

With Dot Com Zambia, the price you find for the goods is the price you pay. The Grand Total you pay will consist of the following:

• Item Cost
• Express Shipping to Zambia (via UPS).
• Dot Com Zambia Handling Fee
• ZRA import tax (if applicable)
• Mercury Courier Clearance Fee (if applicable)

No, orders are packaged and shipped together with other clients’ orders to our Lusaka office. Shipments arrive in Lusaka 3-5 business days after leaving the US. However, special orders can be made for delivery to Solwezi and Kitwe. Please contact the Customer Relations Manager (sales@dczambia.com) to inquire or indicate in the Comments area of the Instant Quote calculator that you would like shipment to one of these locations*.

*Additional shipping fees may be assessed.

Yes, we have a Shipping Service Only option that allows you to purchase goods using your own credit card and have them delivered to our US office for us to ship to Zambia on your behalf. We charge a nominal processing fee in addition to shipping for these types of orders.

Items may be subject to import taxes, based on the item, size and declared value of the item you ordered. If an item is subject to import taxes, Mercury Couriers Zambia will handle the clearing of the items (unless we are notified otherwise by the client).

All goods are shipped via UPS expressed couriers. Shipments arrive in Lusaka 3-5 business days after leaving the US. We send shipments biweekly during low volume months, but can increase the frequency of shipments at our discretion.

You can pay an expedited shipping fee to have your goods shipped as soon as they arrive in our US office, if they arrive before a scheduled shipment date.

Individual supplier delivery time to our US office varies. Be sure to check the website for estimated delivery times. Many of these suppliers offer expedited shipping options for an additional charge. 

Shipping by UPS Couriers is safe, reliable, quick and efficient. We have been partnering with UPS for over five years to ship items to Zambia. Our clients benefit from the extremely competitive shipping rates that UPS offers Dot Com Zambia.

The following payment options are available:

• Direct Pay at our Lusaka Office (payments accepted in Kwacha and USD)
• PayPal (through which you can use a major credit card or bank account)
• Bank Transfer
• Pay for Item Directly (Shipping Service Only)
• Mobile Money

Orders less than $100.00 – we require full payment in advance

Orders over $100.00 (where Dot Com Zambia purchases items for you) – we require a 25% deposit in advance with the balance due at collection of your order

Shipping Service Only orders over $100.00 – we require a 15% deposit in advance with the balance due at collection of your order

Yes, we do offer a layaway plan. You can place an order by paying a deposit and your order will be held in our Lusaka office until it is paid in full.

UPS insures all the items that they transport up to the declared value. If your order is damaged or is not delivered, please notify Dot Com Zambia within 24 hours and return the defective item, if applicable, to our Lusaka office to start the claim process. Due to our commitment to providing an excellent customer experience, where possible we will send a replacement item to the client after the claim process is started, unless the item can be repaired to the satisfaction of the client.

Our policy is to try and honor all reasonable refund requests. Refund requests are evaluated on a case by case basis due to each item transported being different, not to mention each supplier/stores having their own refund policies. Most refunds can be accommodated if the item is new, came from a U.S. Store and has not been shipped to Zambia. If the item has arrived in Zambia and a refund request is approved, the shipping and handling fees are not refundable. Furthermore you the client, will have to pay for the shipping costs back to the United States (using a mailing method that provides proof of delivery).

As a guide, it is unlikely that a refund can be processed on the following items:

• Used or refurbished goods
• Small item requests
• Open electronics and software
• Clothing that has been worn or the tags have been removed.
• Items purchased from a non traditional store (traders, classified websites, eBay, individual)
• Items already in Zambia that cost more to ship back to the U.S than the item purchase price.

The items sold in the online store and auctions are landed costs.

All goods being sold by Zambian sellers are usually available for pick up as soon as payments are received. Items sold by international seller may take 1 to 2 weeks for delivery.

The following payment options are available:

• PayPal (through which you can use a major credit card or bank account)
• Mobile Money
• Bank Transfer
• Direct Pay at our Lusaka Office (payments accepted in Kwacha and USD)

No, at this time we do not extend credit or offer payment plans.

We inspect all items sold through Dot Com Zambia, but if your order is damaged or is not delivered, please notify Dot Com Zambia within 24 hours and return the defective item to our Lusaka office. Due to our commitment to providing an excellent customer experience, where possible we will send a replacement item to the client after we are notified.

Our policy is to try and honor all reasonable refund requests. However, refund requests are evaluated on a case by case basis due to the uniqueness of each item and different sellers having different refund policies. This policy does not apply to defective goods.